our delivery service
The Friendlypak delivery service is prompt and efficient. We have identified a range of best value courier, freight and postal services from which we choose. We ship all our online orders by NZ Post or courier and endeavour to deliver within 1-3 working days (Monday to Friday but usually Tues/Wed/Thurs). We can only deliver to a physical address, not a PO Box, Hotel, Motel or Care Of (c/-) address. Delivery charges will be added to each order and shown as a separate item before you choose to enter your payment details and send the order to be processed.
A faster delivery service may be available by request (subject to availability) but at an extra cost. Please contact us by phone if this is an option you are interested in.
Should you feel that your goods do not arrive in good condition, please feel free to contact us. Claims for non-delivery must be made within 10 days of order, as tracking beyond this time is not practical. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
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